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We may change this policy from time to time by updating this page. Please check this page from time to time to be sure that you are happy with any changes.
The type of personal information we collect & how we collect it
The personal data we collect and process includes your name, email address and telephone number. We do this so that we can reply to your enquiry and provide you with any services you request.
We also collect information suppliers share via proposals, contracts and invoices, including the bank details required to make payment.
Other information or personal information you share with us when; completing our website contact page, emailing, sending a text message, using social media or attaching documents is at your sole discretion.
How we store your personal information
We take appropriate technical and organisational measures to secure your personal information and protect it against unauthorised or unlawful processing as well as against its accidental loss or destruction or damage including:
Storage within our servers and within local archives. All devices that have access are protected using passwords, fingerprints or alternative security.
Physical documents stored securely at our offices.
Banking software for the storage of supplier information relating to invoicing products and services provided to us.
How long we retain your personal information ?
We will retain your personal information for no longer than necessary taking into account the following:
- The purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to perform our obligation under a contract.
- Whether we have any legal obligation to continue to process your personal information such as any recordkeeping obligations imposed by an applicable law.
- Whether we have a business reason to continue to process your personal information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at if you wish to make a request.
Our contact details
Name: Up Front Hexham Limited. Registered in England and wales (registered number 10153138) Address: Farnedale, Elvaston Drive, Hexham, NE46 2HS.
Phone Number: 07946 313134
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details detailed above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk